Service Advisor

We are looking for an experienced Service Advisor to join a busy and successful service department in its dealership in LOUGHBOROUGH.

It is essential that you have at least 2 years experience in a customer service advisor role.

The role

You must be able to work as part of a team, and also be able to work on your own initiative and have a keen eye for detail. You must possess excellent customer facing skills, and have good planning/organisational skills, as you will be dealing with front-of-house customers as well as internal dealer staff from all areas of the business.

Main Duties

• Handle incoming customer calls by creating a friendly and professional impression.
• Receive customer enquiries and determine the customer’s needs, encouraging the customer to make an appointment with the Service Department.
• To have sufficient and current product knowledge to enable accurate information to be given to the customer.
• Mange the available hours each day. To monitor lead-time and fully utilise the time available, ensuring a suitable split between retail, internal and warranty hours is maintained according to company guidelines.
• Treat all customers with “Family-like Care”
• Maintain an accurate and efficient schedule of appointments and associated flow of paperwork, consistent with manufacturer and company procedures.
• To handle all customers in a professional and friendly manner in accordance with Manufacturer and company customer satisfaction policies.
• To ensure company processes are followed to improve Customer Satisfaction and retention.
• To ensure a safe working environment for employees by complying with statutory legislation and the Government’s Health and Safety policy. To report immediately any non-conformance to the appropriate Senior Manager.

To assist you in the role there are systems and processes in place including a dealer management system (DMS), so you will ideally need to be IT literate and have experience of using DMS systems.

Manufacturer and in-house training will be provided for the successful applicant.

You must possess a full, clean UK driving license, and have held a similar position within the motoring industry. These are essential.

Working Hours: Mon-Fri 08.00-18.00, plus Saturday morning rota 08.00-12.30

For further details give us a call at Zoop on 01858 791333

About us

Zoop Recruitment are an independent Recruitment Specialist based in the East Midlands, we pride ourselves on providing the highest quality of staff. If this job role doesn’t quite suit your requirements, please get in touch to see what other opportunities we have available, or visit our website on

www.zooprecruitment.co.uk