IT Trainer and Process Analyst

We are seeking an IT Trainer & Process Analyst to join our cliemnts close-knit, friendly IT team in either Northampton, Norwich or Leicester.

You will be responsible for designing and delivering IT training, improving employee technical skills and supporting the IT Director with various tasks in order to provide a smooth IT process for the firm, whilst ensuring employees IT needs are met.

Some of these duties will include:

• Identify IT training needs for all users, across all offices
• Design and maintain all training materials, user guides and training videos for all required IT training
• Maintenance and delivery of the IT Induction programme for new starters
• Design and deliver of a range of structured and ad hoc training opportunities and providing advice and guidance to users, at all levels, across the firm
• Contribute to the policing of IT quality standards and IT policies throughout the firm
• Supported by the IT Director and other members of the Digital Adoption Team, work with each department to document business processes and identify efficiency savings through the use/adoption of technology

A little about you:

• Knowledge/understanding of IT packages such as Microsoft Office, Microsoft Windows
• Strong communication and presentation skills
• GCSE Grades A to C or equivalent
• Excellent attention to detail and confidentiality
• Excellent communication skills (written and verbal)
• Ability to work professionally and independently
• A working and support knowledge of legal software applications
• Good customer service skills

Work Schedule: Monday to Friday

Work Location: In person, contracted office with ability to travel to other offices when required

About Us – We are a boutique recruitment agency who specialise in placing candidates nationwide. We pride ourselves on providing the highest quality of service to ensure we deliver the best candidate and client experience. If this job role doesn’t quite suit your requirements, please get in touch to see what other opportunities we have available, or visit our website on: www.zooprecruitment.co.uk